Job Description:
We are currently looking for Jobs In Dubai dynamic and self-motivated Laundry professionals who want to move their careers forward.
As a Laundry Order Taker, you are responsible to ensure that laundry service, required by our guests is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:
– Receive messages with regard to laundry pick up, deliveries, charges, and special requirements from hotel guests
– Answer phone calls promptly, following proper telephone etiquettes as trained and per the standard
– Ensure that guest service that met on time and that urgent requirement a done properly
-Record all calls, room number, time of the call,and the name of the valet, who attended the call, in the logbook
– Receive outside guest and employee garments and pass them on for processing
- Inspect and sort cleaned items according to to set procedures and make them ready for delivery or pick up after verifying they have been properly process
- Mend all guest garments and ensure that all broken/missing buttons replaced
– Record the laundry charges on the list and post the amount to the guest account by using the micros machine
– Report any loss or damage of fixtures and equipment to the Laundry Manager
– Assist and replace the marker and assist the supervisor with all paperwork in the office
– Ensure the laundry is keep clean, neat, and tidy
– Ensure that laundry employees are knowledgeable about hotel services and facilities
Skills:
Education, Qualifications & Experiences:
You should ideally have vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills is essential. Computer knowledge or knowledge of micros systems is a definite plus.
Knowledge & Competencies:
The ideal candidate will be a customer-driven and courteous individual with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike while possessing the following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
Location: Dubai